True Value is committed to making its website usable by all people, including those with disabilities, by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level A/AA (WCAG 2.1 A/AA). We strive to make our site an equal experience for everyone.

We continue to monitor our site and make sure that all content provided is accessible to all visitors. In order to help us in this process, we have engaged The Bureau of Internet Accessibility (, an accessibility consulting company, to conduct a full accessibility audit consisting of both automated and manual testing of our website using BoIA’s A11Y® platform which provides us with specific recommendations that will assist us in ensuring that our Web presence is in conformance with the WCAG 2.1 A/AA.


It is important to note that efforts to the website are ongoing as we work to implement the relevant improvements to meet WCAG 2.1 A/AA guidelines over time.


If you are having any issues using this website, we want to help you achieve what you came to do. A live agent is standing by, ready to take your toll-free call and help resolve your issue together. Call (888) 243-7239 to talk now.

If you prefer to provide feedback by email, please write to and be sure to specify the web page so we can look into making that page accessible for you. We greatly value your questions and comments.


While you are visiting our site, you will notice that we make use of third-party sites such as Facebook, Twitter, Instagram, YouTube, and Pinterest to provide information about True Value. If individuals experience accessibility issues with these particular third-party sites, please note that True Value does not have the power to control or remedy the way content is portrayed on these sites.


We support human rights around the world. We follow all applicable laws for minimum employment age, and do not tolerate any kind of child/forced labor or human trafficking, or complicity in same. If you suspect that our property is being used for illegal purposes or in a way that does not support human dignity, report your concerns immediately.